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FAQ

How can I start carrying Yoga Democracy in my Store?

It's easy, submit a New Account Application and an Account Executive will be in touch.

Can I pay my invoice online?

You can! Go to your Order on the NuOrder Platform to complete your online payment.

Is there an additional charge to pay online?

There is no charge for paying with an electronic check via ACH (Automated Clearing House). However, there is a 3% handling fee for paying with a credit card.

I'm outside of the US, can I pay online?

Yes! You can pay online with a credit card outside of the US. Your payment will be in USD and will have a 3% handling fee included.

What is the maximum payment amount I can make online via ACH?

We accept up to $50,000 for ACH online payments.

How can I update information on my account (address, email, contact changes, etc.)?

Contact Customer Service at wholesale@yvydactive.com and we'll be happy to take care of it for you!

How do I get a copy of my invoice?

Simply reach out to our Customer Service team at wholesale@yvydactive.com to request an invoice.

How do I get an account statement (summary of all account invoices and credits)?

Connect with our Credit Team at wholesale@yvydactive.com to receive an account statement.

I have questions about charges to my account, who should I contact?

Please email our Credit Team at wholesale@yvydactive.com  for details.

What are Net 30 terms?

Net 30 is a specific type of trade credit where the payment is due in full 30 days after the date on an invoice.

How do I apply for Net 30 terms?

We do not offer Net terms on first time purchases however, if you are currently a wholesale customer with order history please email wholesale@yvydactive.com to request net terms.

Where do I send my payment?

Please make your check payable to Yoga Democracy

Send to:

Yoga Democracy ATTN: Travis Strote 

PO Box 143 Cave Creek AZ 85327

OR

Save a stamp and pay via our NuOrder Platform.

Is there a late fee if I don't pay on time?

Yes, late fees will be applied to your payments. Overdue accounts are subject to late payment charges of 1.5% per month, which is an annual percentage rate of 18%.

How do I remove my credit card on file?

Contact your Account Executive or email our Credit Team at wholesale@yvydactive.com for assistance.

How do I submit my credit references?

Please complete the Credit Terms Application .

How can I place an order or reorder?

Shop with us on NuOrder Wholesale Platform OR Faire Wholesale Platform.

Should I notify my Account Executive when I submit an order on B2B?

B2B automatically sends an email to your Account Executive. If there are any issues with your order, your Account Executive will contact you.

If an item in a future delivery is showing as sold out, can I still submit the order with the desired units?

You can, but please note we might not be able to fill your order. When you submit your order, your Account Executive will review availability and confirm if units are available.

How do I combine an order during checkout if the styles are from different linesheets?

B2B allows users to shop multiple linesheets at once. A purchase order that includes styles from various linesheets will be submitted with one ship window. If you would like to place separate orders, simply shop and check out one linesheet at a time. For requests to update orders that have already been submitted, please reach out to your sales rep.

What is the status of my order?

Either your Account Executive or Customer Service wholesale@yvydactive.com can provide your order status.

How can I submit a change to an order which has already been approved?

Reach out to your Account Executive at wholesale@yvydactive.com. Changes to a confirmed PO can be made within 10 days of order confirmation.

How can I view my order history?

Simply log onto NuOrder Wholesale Platform OR Faire Wholesale Platform, click Orders in the page header. This will display your order history and you will have options to filter by order date and order status. For order history older than May 2021, contact Customer Service at wholesale@yvydactive.com.

When do you ship orders?

We make all of our products (Made To Order) under our own roof. This means as soon as the order is placed, we begin to print, cut, and sew the fabric. Typically orders take 30 days to make and ship. We’ll get your order to you as soon as possible. If you need your order rushed please email wholesale@yvydactive.com.

How can I see if my order has shipped, and am I able to view tracking?

Please reach out to Customer Service at wholesale@yvydactive.com or Text/ Call +1 (407) 433-3874.

What carriers do you use to ship orders?

Most of our shipments will ship with UPS, and occasionally DHL or FedEx. International orders ship via DHL.

My order is lost or stuck in transit, how can I find it?

Reach out to us at wholesale@yvydactive.com or Text/ Call +1 (407) 433-3874. and we’ll work on getting your order to you.

Why did I receive a one-piece shipment?

Our warehouse works to combine shipments picked on the same day. Given our “as ready” shipping policy, this may mean that only one unit was available that day.

I received damaged or missing items, what should I do?

Claims for damaged or missing items must be made within 10 days of receipt of merchandise and should be submitted to Customer Service at wholesale@yvydactive.com.

Can you explain the difference between a RA and a credit memo?

Sure thing! A return authorization (RA) is a number that is generated which authorizes you to return item(s) to us. A credit memo is a dollar amount that is generated when your claim for a return, damage or freight charge is processed.

What is the process for obtaining a RA?

Contact either your Account Executive or Customer Service at wholesale@yvydactive.com. When we approve you to return your merchandise, a RA is issued. You can then ship your merchandise to our warehouse addresses below.

7509 E. Cave Creek Rd. Unit 105 Carefree AZ, 85377  (Does NOT receive usps, will receive FedEx, UPS, DHL)

OR

Ship USPS to PO Box 143 Cave Creek AZ 85327

Please make sure the RA number is visible on the outside of the shipment.

How long is my RA valid for?

Your RA is valid for 30 days from the date it is issued, so please complete your return as soon as possible!

How do I get a credit memo for a refund?

Once the warehouse processes your authorized return, a credit memo is generated. For accounts on credit card terms, we will refund your credit card on file at the end of the week that the credit memo was issued. For accounts on Net 30 terms, we will post a credit memo to your account upon completion of processing your return.

How do I apply a credit memo to my account?

Contact our Credit Team at wholesale@yvydactive.com.com to utilize your credit memo. Please note that your credit memo must be applied to the invoice from which your style was returned.

I received damaged goods what should I do?

Claims for damaged or missing items must be made within 10 days after receipt of merchandise and should be submitted to Customer Service at wholesale@yvydactive.com. Once your damage request has been approved and credit memo issued, accounts on credit card terms will receive a refund to the credit card on file at the end of the week that the credit memo was issued. For accounts on Net 30 terms, we will post a credit memo to your account. Your damage credit memo may be used on any future invoice.

I was charged for freight but I shouldn’t have been, help!

Claims for freight must be made within 30 days after receipt of Merchandise and should be submitted to Customer Service at wholesale@yvydactive.com. Once your freight request has been approved and credit memo issued, accounts on credit card terms will receive a refund to the credit card on file at the end of the week that the credit memo was issued. For accounts on Net 30 terms, we will post a credit memo to your account. Your freight credit memo may be used on any future invoice.

I am looking for a specific item sold out in retail at my local store, where can I find the item?

Get in touch with Customer Service at wholesale@yvydactive.com, we are happy to try and track down an item for you.

I would like to contact someone at Free People for a press/public relations need, who should I reach out to?

All PR requests can be directed to Hayley@yogademocracy.com.